General Return Policy
General return policy apply to all product returns.
You must notify us within 5 working days from the receipt of your product via email at info@cotswoldconcepts.com.au for any incorrect packed, missing or Dead On Arrival items.
On receiving your email, our customer service staff will assign you the Return Authorization Code - RAC. Please note that RAC does not guarantee the replace or refund.
The product must be returned to Cotswold Concepts within 7 working days after the RAC has been issued.
All Products must be packed in its original package including any accessories, manuals, documentation that shipped with the product.
The product invoice, RAC must be attached with the returned product.
Any product which is returned, and in Cotswold Concepts sole discretion is not defective or not as described in the email will be either charged up to 30% restock fee to cover costs, or will be returned to you.
If we decided to refund the returned product, full amount of costs including shipping and purchasing for the product will be refunded.
Failure to comply with this general policy may result in denial of your return.
Please note this return policy may change without notice. It will be effective from the date of the change.
Return DOA products
If product is discovered to be malfunction broken when first taken from its packaging or it shows symptoms of a failure, it is considered DOA
On receiving customer returned product, our customer service staff will determine whether the Product is DOA. Once the Product is determined as DOA we will arrange to replace the product. If a replacement product can not be provided, refunds will be offered
Cotswold Concepts reserves the right to test any returned DOA product. If the condition of the product was misrepresented to us, Cotswold Concepts may in its absolute discretion refuse to replace or refund. The product will be sent back to you.
Once the product is replaced or refund is given, the returned DOA Product becomes our property.
Return Products that is incorrectly packed
Once we receive the return products, we will post your ordered product or refund for the original purchase price of the product and associated freight costs. Please make sure you include the returning freight receipt with the product returned.
If we find that the product was packed correctly, it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice.
Return products that you changed your mind
We do not refund if you change your mind about the product, or you make an incorrect choice, or fail to provide or verify your information accurately when place an order.
Return faulty product
You may be able to return it as dead on arrival or damaged in transit if it is within 14 days of purchase.
All faulty product returns with an invoice date of more than 14 days since purchase will be treated as a manufacturers warranty claim.
Damaged product in transit
If you receive a product that is damaged in transit from us to you, you should:
Refuse to accept delivery of the product, mark as DAMAGED GOODS prior to signing on the Proof of Delivery docket, direct the courier to "Return goods to sender" and notify our Customer Service staff immediately. If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately; all the matter must be reported within 24 hours of delivery.
If your product is in full working condition or any defects or damage were caused after you took receipt of the product, you will be invoiced an administration fee and any freight costs associated with the return, the products will be returned to you. These invoiced amounts has to be paid within 30 days of receipt of invoice.
